Catalogue
67 entries grouped by family, every one with an official source. Entries sorted by current name. Checked 17 October 2026.
Platform and AICreator toolingTechnologySecurity and RiskCustomer and IndustryEmployeeAnalyticsAcquisitionsIn-product label changesReleases, events and learning
Platform and AI
11 entriesThe platform itself, its AI brand and the experiences built on it.
ServiceNow AI PlatformNow Platform6 May 2025RenamedServiceNow OttoNow AssistAnnounced 5 May 2026MergedNext Experience UI FrameworkNow Experience UI FrameworkSan Diego, 2022RenamedPredictive IntelligenceAgent Intelligence (PI)New York, 2019RenamedAI SearchZingQuebec, 2021ReplacedAI Admin CenterNow Assist CenterAustralia, August 2026RenamedEnterprise GraphGlobal GraphZurich, December 2025RenamedAI Connector for GoogleService Graph Connector for GCP Vertex AIZurich; Australia Patch 4RenamedNow SupportHI (HI)By January 2020RenamedServiceNow UniversityNow LearningMay 2025ReplacedServiceNow Agent, Now Mobile and Mobile OnboardingServiceNow Classic mobileMadrid and New York, 2019Replaced
Creator tooling
4 entriesBuilders, studios and workflow tools. The most renamed shelf in the catalogue.
Technology
13 entriesITSM, ITOM, ITAM, DevOps and portfolio management.
Service Operations WorkspaceITSM Agent Workspace (SOW)Deprecated and unsupported by November 2024ReplacedAgent Chat with Advanced Work AssignmentConnect Support (AWA)Madrid, 2019ReplacedStrategic Portfolio ManagementIT Business Management (SPM, ITBM, PPM)13 April 2022RenamedEnterprise ArchitectureApplication Portfolio Management (EA, APM)Xanadu, September 2024RenamedTechnology Lifecycle ManagementTechnology Portfolio Management (TLM, TPM)Australia, 2026RenamedCloud Provisioning and GovernanceCloud ManagementParis, 2020RenamedCloud Cost ManagementCloud InsightsStore, August 2023RenamedMetric IntelligenceOperational Intelligence (OI)August 2021RenamedITOM AIOpsITOM HealthZurich, 2025RenamedITOM Cloud AccelerateITOM GovernanceWashington DC, 2024RenamedDevOps Change VelocityServiceNow DevOpsBetween Store 1.36 (November 2022) and 2.0.0 (August 2023)RenamedKubernetes Visibility AgentACC for Visibility (ACC, CNO)Yokohama, 2025RenamedImpactImpact WorkspaceYokohama, 2025Renamed
Security and Risk
7 entriesRisk, compliance, security operations and the acronyms they share.
Integrated Risk ManagementGovernance, Risk, and Compliance (IRM, GRC)Date not statedRenamedThird-party Risk ManagementVendor Risk Management (TPRM, VRM)Store 18.0.2, February 2024RenamedThreat Intelligence Security CenterThreat Intelligence plugin in Security Incident Response (TISC)GA 9 May 2024ReplacedUnified Security Exposure ManagementVulnerability Response (USEM, VR)Store, 11 December 2025ReplacedOperational Sustainability ManagementESG Management (OSM, ESG)Australia, 2026RenamedBusiness Continuity ManagementOperational Resilience (separate package) (BCM)Washington DC, 2024PackagingSecurity and RiskRisk & Security2026Family name
Customer and Industry
6 entriesCSM, field service, sales and the industry products.
Sales Customer Relationship ManagementSales and Order Management (SOM)Zurich Patch 9 and Australia Patch 2, 2026RenamedServiceNow CPQLogik.ai configurator (CPQ)Zurich, 2025AcquisitionCRM Core, CRM API Core, CRM WorkspaceLead to Cash CoreBrazil, 2026RenamedService ExchangeService BridgeAustralia, 2026RenamedSourcing and Procurement OperationsProcurement Service Management (PSM)2022 to 2023, release not statedRenamedTelecommunications Service Operations ManagementTelecommunications Network Performance Management (TSOM, TNPM)No formal statement; TNPM dates from Paris, 2020Renamed
Employee
4 entriesHR, workplace, legal and the employee portal.
Analytics
1 entriesReporting, dashboards and KPIs.
Acquisitions
9 entriesWhat ServiceNow bought and what it became.
ServiceNow Cloud ObservabilityLightstepAugust 2023AcquisitionAI SearchAttivioQuebec, 2021AcquisitionRPA HubIntellibotSan Diego, 2022AcquisitionSkills IntelligenceHitch WorksVancouver, 2023AcquisitionTask Mining, inside Process MiningUltimateSuiteZurich, 2025AcquisitionServiceNow Data Catalogdata.worldZurich, 2025AcquisitionServiceNow CPQLogik.aiZurich, 2025AcquisitionServiceNow Otto and EmployeeWorksMoveworksMay 2026AcquisitionAutonomous Security & RiskArmis and Veza5 May 2026Acquisition
In-product label changes
7 entriesMenus, modules and tables that changed their names inside a product while the product kept its own.
Vendor Risk Management WorkspaceTasksStore 23.0.5, September 2026LabelAI Control TowerKill Switch Protocol LogZurich and AustraliaLabelWorkflow StudioProcessesWashington DCLabelPlatform AnalyticsAnalytics HubXanaduLabelCMDBApplication Service (cmdb_ci_service_auto)YokohamaLabelCode SigningTrusted non-production instanceYokohamaLabelAI Agent StudioTicket status AI agentZurich, October 2025Label
Releases, events and learning
5 entriesRelease families, conferences and the training platform.
Release familiesCities, Aspen (2011) to Zurich (2025)Australia GA 5 May 2026Naming schemenow[dev]26New, nothing replaced4 to 5 November 2026, San JoseNew eventMy Now, Best PracticesNow CreateLate 2025RenamedDelta examsA delta per releaseFrom Vancouver, 2023CadenceKnowledgek26 (URLs only)OngoingStyling
Not in the catalogue yet. Four candidates stay out until someone sends an official source: Loom Systems to Health Log Analytics; Project Portfolio Management to IT Business Management; The date HI became Now Support; A Telecommunications Service Management to TSOM rename, which the sources contradict. Send a source.