Sales and Order Management
Sales Customer Relationship Management
Functionality unchanged. ServiceNow CRM is the umbrella for CSM, Field Service, Sales CRM and CPQ from 2025.
- Family
- Customer and Industry
- Status
- Current name since Zurich Patch 9 and Australia Patch 2, 2026
- Acronyms
- SOM
- Also called
- Sales CRM
- Verified
- 17 October 2026, docs release notes
Name history
Newest firstZurich Patch 9 and Australia Patch 2, 2026Sales and Order ManagementSales Customer Relationship ManagementRenamedSource Australia
Connections
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