{"site":"What's it called Now?","url":"https://whatsitcallednow.com","note":"Open data. Link to the entry page when you quote it. Product names belong to their owners.","checkedOn":"17 October 2026","shelves":[{"id":"servicenow","name":"ServiceNow","intro":"Every ServiceNow product rename, dated and sourced from release notes, Store listings and announcements.","verifiedOn":"17 October 2026"}],"families":[{"shelf":"servicenow","id":"platform","name":"Platform and AI","color":"#C9D2FF","intro":"The platform itself, its AI brand and the experiences built on it."},{"shelf":"servicenow","id":"creator","name":"Creator tooling","color":"#CFF5E3","intro":"Builders, studios and workflow tools. The most renamed shelf in the catalogue."},{"shelf":"servicenow","id":"technology","name":"Technology","color":"#FFD9C7","intro":"ITSM, ITOM, ITAM, DevOps and portfolio management."},{"shelf":"servicenow","id":"security","name":"Security and Risk","color":"#FFF1A8","intro":"Risk, compliance, security operations and the acronyms they share."},{"shelf":"servicenow","id":"customer","name":"Customer and Industry","color":"#E8D8FF","intro":"CSM, field service, sales and the industry products."},{"shelf":"servicenow","id":"employee","name":"Employee","color":"#D6EEFF","intro":"HR, workplace, legal and the employee portal."},{"shelf":"servicenow","id":"analytics","name":"Analytics","color":"#DDEBD3","intro":"Reporting, dashboards and KPIs."},{"shelf":"servicenow","id":"acquisitions","name":"Acquisitions","color":"#FFD6E0","intro":"What ServiceNow bought and what it became."},{"shelf":"servicenow","id":"labels","name":"In-product label changes","color":"#ECE8E1","intro":"Menus, modules and tables that changed their names inside a product while the product kept its own."},{"shelf":"servicenow","id":"releases","name":"Releases, events and learning","color":"#E6F5C8","intro":"Release families, conferences and the training platform."}],"entries":[{"shelf":"servicenow","slug":"servicenow-ai-platform","name":"ServiceNow AI Platform","family":"platform","kind":"rename","when":"6 May 2025","date":"2025-05-06","release":"","source":"https://newsroom.servicenow.com/press-releases/details/2025/ServiceNow-Unveils-the-New-ServiceNow-AI-Platform-to-Put-Any-AI-Any-Agent-Any-Model-to-Work-Across-the-Enterprise/default.aspx","sourceType":"press release","aliases":[],"terms":["Now Platform","ServiceNow Platform"],"events":[{"from":"Now Platform","to":"ServiceNow AI Platform","kind":"rename","when":"6 May 2025","date":"2025-05-06"},{"from":"ServiceNow Platform","to":"Now Platform","kind":"rename","when":"By Knowledge18, May 2018","date":"2018-05-01"}],"note":"The press release calls it new, not renamed. Now Platform was in use by Knowledge18 in May 2018, and ServiceNow Platform before that.","still":"","related":["servicenow-otto"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-ai-platform"},{"shelf":"servicenow","slug":"servicenow-otto","name":"ServiceNow Otto","family":"platform","kind":"merge","when":"Announced 5 May 2026","date":"2026-05-05","release":"Australia Patch 5 and Zurich Patch 12","source":"https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-Otto-creates-the-unified-AI-experience-for-the-enterprise/default.aspx","sourceType":"press release, KB","aliases":["Otto"],"terms":["Now Assist","Moveworks","AI Experience"],"events":[{"from":"Now Assist","to":"ServiceNow Otto","kind":"merge","when":"Announced 5 May 2026","date":"2026-05-05"},{"from":"Moveworks","to":"ServiceNow Otto","kind":"merge","when":"Announced 5 May 2026","date":"2026-05-05"},{"from":"AI Experience","to":"ServiceNow Otto","kind":"merge","when":"Announced 5 May 2026","date":"2026-05-05"}],"note":"Entitlements are unchanged. Features are retitled \"ServiceNow Otto for ...\" and Virtual Agent keeps its name. In the docs from Australia Patch 5 and Zurich Patch 12 (KB2388191).","still":"Feature names keep their old words behind an Otto prefix, for example ServiceNow Otto for Virtual Agent.","related":["servicenow-ai-platform","moveworks","servicenow-employeeworks"],"extraSource":{"label":"KB2388191","url":"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2388191"},"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-otto"},{"shelf":"servicenow","slug":"next-experience-ui-framework","name":"Next Experience UI Framework","family":"platform","kind":"rename","when":"San Diego, 2022","date":"2022-03-01","release":"San Diego","source":"https://www.servicenow.com/community/next-experience-articles/next-experience-architecture-and-terminology/ta-p/2331947","sourceType":"community (employee)","aliases":["Polaris","Seismic"],"terms":[],"events":[{"from":"Now Experience UI Framework","to":"Next Experience UI Framework","kind":"rename","when":"San Diego, 2022","date":"2022-03-01","release":"San Diego"}],"note":"Polaris is the default theme. Seismic was the internal codename.","still":"","related":[],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/next-experience-ui-framework"},{"shelf":"servicenow","slug":"predictive-intelligence","name":"Predictive Intelligence","family":"platform","kind":"rename","when":"New York, 2019","date":"2019-09-01","release":"New York","source":"https://www.servicenow.com/community/platform-analytics-articles/predictive-intelligence-faq/ta-p/2303625","sourceType":"community (employee)","aliases":["PI"],"terms":[],"events":[{"from":"Agent Intelligence","to":"Predictive Intelligence","kind":"rename","when":"New York, 2019","date":"2019-09-01","release":"New York"}],"note":"","still":"","related":["ai-search"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/predictive-intelligence"},{"shelf":"servicenow","slug":"ai-search","name":"AI Search","family":"platform","kind":"replacement","when":"Quebec, 2021","date":"2021-03-01","release":"Quebec","source":"https://www.servicenow.com/community/intelligence-ml-articles/make-some-room-zing-ai-search-is-coming-to-quebec/ta-p/2307148","sourceType":"community (employee)","aliases":["Zing"],"terms":["Attivio"],"events":[{"from":"Zing","to":"AI Search","kind":"replacement","when":"Quebec, 2021","date":"2021-03-01","release":"Quebec"}],"note":"AI Search came from the Attivio acquisition in 2019. Upgraders could stay on Zing.","still":"","related":["ai-search-attivio","predictive-intelligence"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/ai-search"},{"shelf":"servicenow","slug":"ai-admin-center","name":"AI Admin Center","family":"platform","kind":"rename","when":"Australia, August 2026","date":"2026-08-01","release":"Australia","source":"https://www.servicenow.com/docs/r/australia/release-notes/now-assist-center-rn.html","sourceType":"docs release notes","aliases":[],"terms":["Now Assist Center","AI Admin Hub"],"events":[{"from":"Now Assist Center","to":"AI Admin Center","kind":"rename","when":"Australia, August 2026","date":"2026-08-01","release":"Australia"},{"from":"AI Agent Advisor","to":"Automation opportunities","kind":"label","when":"Australia, August 2026","date":"2026-08-01","release":"Australia"}],"note":"One Australia page says AI Admin Hub; treat that as unconfirmed.","still":"","related":["servicenow-otto","ai-control-tower"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/ai-admin-center"},{"shelf":"servicenow","slug":"enterprise-graph","name":"Enterprise Graph","family":"platform","kind":"rename","when":"Zurich, December 2025","date":"2025-12-01","release":"Zurich","source":"https://www.servicenow.com/docs/r/zurich/release-notes/ai-agent-studio-rn.html","sourceType":"docs release notes","aliases":[],"terms":["Global Graph","Knowledge Graph"],"events":[{"from":"Global Graph","to":"Enterprise Graph","kind":"rename","when":"Zurich, December 2025","date":"2025-12-01","release":"Zurich"}],"note":"The Knowledge Graph tool resource.","still":"","related":["ai-agent-studio"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/enterprise-graph"},{"shelf":"servicenow","slug":"ai-connector-for-google","name":"AI Connector for Google","family":"platform","kind":"rename","when":"Zurich; Australia Patch 4","date":"2025-10-01","release":"Zurich","source":"https://www.servicenow.com/docs/r/australia/release-notes/ai-control-tower-rn.html","sourceType":"docs release notes","aliases":[],"terms":["Service Graph Connector","Vertex AI","Gemini Enterprise Agent Platform","AI Connector for Salesforce"],"events":[{"from":"Service Graph Connector for GCP Vertex AI","to":"AI Connector for Google","kind":"rename","when":"Zurich; Australia Patch 4","date":"2025-10-01","release":"Zurich"},{"from":"GCP Vertex AI connector","to":"Gemini Enterprise Agent Platform","kind":"rename","when":"Zurich; Australia Patch 4","date":"2025-10-01","release":"Zurich"},{"from":"Salesforce connector","to":"AI Connector for Salesforce","kind":"rename","when":"Zurich; Australia Patch 4","date":"2025-10-01","release":"Zurich"}],"note":"Three connectors in the same family changed in the same release notes.","still":"","related":["ai-control-tower"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/ai-connector-for-google"},{"shelf":"servicenow","slug":"now-support","name":"Now Support","family":"platform","kind":"rename","when":"By January 2020","date":"2020-01-01","release":"","source":"https://www.servicenow.com/community/in-other-news/now-support-hi-service-catalog-item-requesting-an-instance/ba-p/2285309","sourceType":"community (employee)","aliases":["HI"],"terms":["hi.service-now.com"],"events":[{"from":"HI","to":"Now Support","kind":"rename","when":"By January 2020","date":"2020-01-01"}],"note":"No announcement found. An employee post uses both names together in January 2020.","still":"Practitioners still say HI, and the old address redirects.","related":[],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/now-support"},{"shelf":"servicenow","slug":"servicenow-university","name":"ServiceNow University","family":"platform","kind":"replacement","when":"May 2025","date":"2025-05-01","release":"","source":"https://newsroom.servicenow.com/press-releases/details/2025/ServiceNow-Introduces-ServiceNow-University-an-Innovative-Learner-Experience-to-Empower-Individuals-to-Grow-Develop-and-Build-Skills-for-an-AI-driven-World/default.aspx","sourceType":"press release","aliases":[],"terms":["Now Learning"],"events":[{"from":"Now Learning","to":"ServiceNow University","kind":"replacement","when":"May 2025","date":"2025-05-01"},{"from":"Now Learning Community","to":"ServiceNow University Community","kind":"rename","when":"May 2025","date":"2025-05-01"}],"note":"","still":"","related":["delta-exams","my-now-best-practices"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-university"},{"shelf":"servicenow","slug":"servicenow-agent-now-mobile","name":"ServiceNow Agent, Now Mobile and Mobile Onboarding","family":"platform","kind":"replacement","when":"Madrid and New York, 2019","date":"2019-03-01","release":"Madrid","source":"https://www.servicenow.com/community/mobile-apps-platform-articles/getting-started-with-mobile-faq/ta-p/2301723","sourceType":"community (employee)","aliases":["Now Mobile"],"terms":["ServiceNow Classic","Mobile Agent"],"events":[{"from":"ServiceNow Classic mobile","to":"ServiceNow Agent, Now Mobile and Mobile Onboarding","kind":"replacement","when":"Madrid and New York, 2019","date":"2019-03-01","release":"Madrid"},{"from":"Mobile Agent","to":"ServiceNow Agent","kind":"rename","when":"Early name, 2019","date":"2019-01-01"}],"note":"ServiceNow Classic mobile was deprecated on 15 September 2022.","still":"","related":[],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-agent-now-mobile"},{"shelf":"servicenow","slug":"flow-designer","name":"Flow Designer","family":"creator","kind":"replacement","when":"Kingston, 2018","date":"2018-01-01","release":"Kingston","source":"https://www.servicenow.com/community/servicenow-store-releases/servicenow-software-release-kingston/ta-p/2316839","sourceType":"community","aliases":[],"terms":["Workflow Editor"],"events":[{"from":"Workflow Editor","to":"Flow Designer","kind":"replacement","when":"Kingston, 2018","date":"2018-01-01","release":"Kingston"}],"note":"Took over from the legacy Workflow Editor as the default builder. Workflow Editor has been in maintenance since 2018 with no switch-off planned as of Xanadu.","still":"Workflow Editor is still shipped, in maintenance, with no switch-off date.","related":["workflow-studio","servicenow-studio"],"extraSource":{"label":"Migration FAQ","url":"https://www.servicenow.com/community/workflow-automation-articles/migration-faq-workflow-automation-coe/ta-p/2359894"},"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/flow-designer"},{"shelf":"servicenow","slug":"workflow-studio","name":"Workflow Studio","family":"creator","kind":"merge","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC","source":"https://www.servicenow.com/community/workflow-automation-articles/what-s-new-for-workflow-automation-workflow-automation-coe/ta-p/2359928","sourceType":"community (employee)","aliases":[],"terms":["PAD","Decision Builder","Playbooks"],"events":[{"from":"Flow Designer","to":"Workflow Studio","kind":"merge","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC"},{"from":"Process Automation Designer","to":"Workflow Studio","kind":"merge","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC"},{"from":"Decision Builder","to":"Workflow Studio","kind":"merge","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC"},{"from":"Processes","to":"Playbooks","kind":"label","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC"}],"note":"Flow Designer, Process Automation Designer and Decision Builder brought into one place.","still":"The old names still appear in the plugin list.","related":["flow-designer","workflow-studio-labels","servicenow-studio"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/workflow-studio"},{"shelf":"servicenow","slug":"integration-hub","name":"Integration Hub","family":"creator","kind":"spelling","when":"San Diego, 2022","date":"2022-03-01","release":"San Diego","source":"https://developer.servicenow.com/blog.do?p=%2Fpost%2Fsan-diego-integration-hub%2F","sourceType":"developer blog","aliases":["IH"],"terms":["IntegrationHub"],"events":[{"from":"IntegrationHub","to":"Integration Hub","kind":"spelling","when":"San Diego, 2022","date":"2022-03-01","release":"San Diego"}],"note":"One word became two.","still":"Plugin ids and older docs keep the one-word spelling.","related":["flow-designer"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/integration-hub"},{"shelf":"servicenow","slug":"servicenow-studio","name":"ServiceNow Studio","family":"creator","kind":"new","when":"Store, 7 November 2024 (needs Xanadu Patch 3)","date":"2024-11-07","release":"Xanadu","source":"https://www.servicenow.com/community/servicenow-studio-articles/new-servicenow-studio-launches/ta-p/3099116","sourceType":"community (employee)","aliases":[],"terms":["App Engine Studio","AES","Creator Studio","Studio","ServiceNow IDE"],"events":[{"from":"","to":"ServiceNow Studio","kind":"new","when":"Store, 7 November 2024","date":"2024-11-07","release":"Xanadu"}],"note":"A new unified developer experience beside App Engine Studio, Creator Studio and the legacy Studio. ServiceNow IDE was new in Xanadu. ServiceNow has not said that any of them is replaced.","still":"","related":["workflow-studio","flow-designer"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-studio"},{"shelf":"servicenow","slug":"service-operations-workspace","name":"Service Operations Workspace","family":"technology","kind":"replacement","when":"2019 to 2024","date":"2024-11-01","release":"","source":"https://www.servicenow.com/community/itsm-blog/migration-utility-for-service-operations-workspace/ba-p/3107862","sourceType":"community (employee)","aliases":["SOW"],"terms":["Agent Workspace"],"events":[{"from":"ITSM Agent Workspace","to":"Service Operations Workspace","kind":"replacement","when":"Deprecated and unsupported by November 2024","date":"2024-11-01"},{"from":"Agent Workspace","to":"ITSM Agent Workspace","kind":"rename","when":"Agent Workspace GA Madrid, 2019","date":"2019-03-01","release":"Madrid"}],"note":"","still":"","related":["agent-chat-awa","crm-core"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/service-operations-workspace"},{"shelf":"servicenow","slug":"agent-chat-awa","name":"Agent Chat with Advanced Work Assignment","family":"technology","kind":"replacement","when":"Madrid, 2019","date":"2019-03-01","release":"Madrid","source":"https://www.servicenow.com/community/agent-chat-routing-and-sidebar/connect-support-planned-deprecation/ta-p/2305888","sourceType":"community (employee)","aliases":["AWA"],"terms":["Connect Support","Connect Chat"],"events":[{"from":"Connect Support","to":"Agent Chat with Advanced Work Assignment","kind":"replacement","when":"Madrid, 2019","date":"2019-03-01","release":"Madrid"}],"note":"Connect Support was not deployed from San Diego and unsupported from Utah (March 2023). Connect Chat stays.","still":"","related":["service-operations-workspace"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/agent-chat-awa"},{"shelf":"servicenow","slug":"strategic-portfolio-management","name":"Strategic Portfolio Management","family":"technology","kind":"rename","when":"13 April 2022","date":"2022-04-13","release":"","source":"https://www.servicenow.com/blogs/2022/itbm-is-now-strategic-portfolio-management","sourceType":"ServiceNow blog","aliases":["SPM","ITBM","PPM"],"terms":["IT Business Management","Project Portfolio Management"],"events":[{"from":"IT Business Management","to":"Strategic Portfolio Management","kind":"rename","when":"13 April 2022","date":"2022-04-13"}],"note":"Project Portfolio Management is now a capability inside SPM. The PPM to ITBM date is not stated anywhere official.","still":"Contracts and SKUs written before April 2022 say ITBM.","related":["enterprise-architecture","technology-lifecycle-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/strategic-portfolio-management"},{"shelf":"servicenow","slug":"enterprise-architecture","name":"Enterprise Architecture","family":"technology","kind":"rename","when":"Xanadu, September 2024","date":"2024-09-01","release":"Xanadu","source":"https://www.servicenow.com/community/enterprise-architecture-articles/enterprise-architecture-formerly-application-portfolio/ta-p/2382292","sourceType":"community (employee), docs","aliases":["EA","APM"],"terms":["Application Portfolio Management"],"events":[{"from":"Application Portfolio Management","to":"Enterprise Architecture","kind":"rename","when":"Xanadu, September 2024","date":"2024-09-01","release":"Xanadu"}],"note":"No capabilities removed.","still":"","related":["strategic-portfolio-management","technology-lifecycle-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/enterprise-architecture"},{"shelf":"servicenow","slug":"technology-lifecycle-management","name":"Technology Lifecycle Management","family":"technology","kind":"rename","when":"Australia, 2026","date":"2026-05-05","release":"Australia","source":"https://www.servicenow.com/docs/r/australia/release-notes/enterprise-architecture-rn.html","sourceType":"docs release notes","aliases":["TLM","TPM"],"terms":["Technology Portfolio Management"],"events":[{"from":"Technology Portfolio Management","to":"Technology Lifecycle Management","kind":"rename","when":"Australia, 2026","date":"2026-05-05","release":"Australia"}],"note":"Inside EA Workspace.","still":"Tables and jobs keep the TPM name.","related":["enterprise-architecture"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/technology-lifecycle-management"},{"shelf":"servicenow","slug":"cloud-provisioning-and-governance","name":"Cloud Provisioning and Governance","family":"technology","kind":"rename","when":"Paris, 2020","date":"2020-09-01","release":"Paris","source":"https://www.servicenow.com/docs/r/sPnEbors95h6DhgBlE~f0A/O4tt4n_UoD9udFl7qk9afA","sourceType":"docs, community","aliases":[],"terms":["Cloud Management"],"events":[{"from":"Cloud Management","to":"Cloud Provisioning and Governance","kind":"rename","when":"Paris, 2020","date":"2020-09-01","release":"Paris"}],"note":"The docs give no release; an employee answer says Paris.","still":"","related":["cloud-cost-management","itom-cloud-accelerate"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/cloud-provisioning-and-governance"},{"shelf":"servicenow","slug":"cloud-cost-management","name":"Cloud Cost Management","family":"technology","kind":"rename","when":"Store, August 2023","date":"2023-08-01","release":"","source":"https://www.servicenow.com/docs/r/3ongaT2PAVB3Cqoicgnoxg/vbW_dbs8616pMvcnJOU9sw","sourceType":"docs, community","aliases":[],"terms":["Cloud Insights"],"events":[{"from":"Cloud Insights","to":"Cloud Cost Management","kind":"rename","when":"Store, August 2023","date":"2023-08-01"}],"note":"","still":"","related":["cloud-provisioning-and-governance"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/cloud-cost-management"},{"shelf":"servicenow","slug":"metric-intelligence","name":"Metric Intelligence","family":"technology","kind":"rename","when":"August 2021","date":"2021-08-01","release":"","source":"https://www.servicenow.com/community/itom-blog/metric-intelligence-helps-make-proactive-work-flow/ba-p/2272892","sourceType":"community (employee)","aliases":["OI"],"terms":["Operational Intelligence"],"events":[{"from":"Operational Intelligence","to":"Metric Intelligence","kind":"rename","when":"August 2021","date":"2021-08-01"}],"note":"","still":"","related":["itom-aiops"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/metric-intelligence"},{"shelf":"servicenow","slug":"itom-aiops","name":"ITOM AIOps","family":"technology","kind":"rename","when":"Zurich, 2025","date":"2025-09-01","release":"Zurich","source":"https://www.servicenow.com/docs/r/zurich/release-notes/itom-health-rn.html","sourceType":"docs release notes","aliases":[],"terms":["ITOM Health","ITOM Predictive AIOps"],"events":[{"from":"ITOM Health","to":"ITOM AIOps","kind":"rename","when":"Zurich, 2025","date":"2025-09-01","release":"Zurich"}],"note":"The release notes carry the new title from Zurich. ITOM Predictive AIOps is the higher package.","still":"The release notes page keeps itom-health in its address.","related":["metric-intelligence","itom-cloud-accelerate"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/itom-aiops"},{"shelf":"servicenow","slug":"itom-cloud-accelerate","name":"ITOM Cloud Accelerate","family":"technology","kind":"rename","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC","source":"https://www.servicenow.com/docs/r/Iru_OmfY8svQHlgM89Nuiw/U70hW8B4EU74gocDZVXMxg","sourceType":"docs release notes","aliases":[],"terms":["ITOM Governance","Cloud Governance"],"events":[{"from":"ITOM Governance","to":"ITOM Cloud Accelerate","kind":"rename","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC"}],"note":"Cloud Governance was rebranded the same way.","still":"","related":["cloud-provisioning-and-governance","itom-aiops"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/itom-cloud-accelerate"},{"shelf":"servicenow","slug":"devops-change-velocity","name":"DevOps Change Velocity","family":"technology","kind":"rename","when":"2023","date":"2023-08-01","release":"","source":"https://www.servicenow.com/docs/r/C17ZqvSaMwUVpMBg8Nc5sg/2dwyBIN8pSbtyJfYaP_OhQ","sourceType":"docs Store release notes","aliases":[],"terms":["ServiceNow DevOps"],"events":[{"from":"ServiceNow DevOps","to":"DevOps Change Velocity","kind":"rename","when":"Between Store 1.36 (November 2022) and 2.0.0 (August 2023)","date":"2023-08-01"}],"note":"Store history shows the old name through 1.36 (November 2022) and the new one by 2.0.0 (August 2023). No announcement found.","still":"","related":[],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/devops-change-velocity"},{"shelf":"servicenow","slug":"kubernetes-visibility-agent","name":"Kubernetes Visibility Agent","family":"technology","kind":"rename","when":"Yokohama, 2025","date":"2025-03-01","release":"Yokohama","source":"https://www.servicenow.com/docs/r/yokohama/release-notes/agent-client-collector-rn.html","sourceType":"docs release notes","aliases":["ACC","CNO"],"terms":["Agent Client Collector","Cloud Native Operations"],"events":[{"from":"ACC for Visibility","to":"Kubernetes Visibility Agent","kind":"rename","when":"Yokohama, 2025","date":"2025-03-01","release":"Yokohama"},{"from":"CNO for Visibility","to":"Kubernetes Visibility Agent","kind":"rename","when":"Yokohama, 2025","date":"2025-03-01","release":"Yokohama"}],"note":"","still":"","related":["cmdb"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/kubernetes-visibility-agent"},{"shelf":"servicenow","slug":"impact","name":"Impact","family":"technology","kind":"rename","when":"Yokohama, 2025","date":"2025-03-01","release":"Yokohama","source":"https://www.servicenow.com/docs/r/yokohama/release-notes/impact-rn.html","sourceType":"docs release notes","aliases":[],"terms":["Impact Workspace","Value Blueprint"],"events":[{"from":"Impact Workspace","to":"Impact","kind":"rename","when":"Yokohama, 2025","date":"2025-03-01","release":"Yokohama"},{"from":"Impact Digital Experience","to":"Impact Delivery Instance","kind":"rename","when":"Yokohama, 2025","date":"2025-03-01","release":"Yokohama"},{"from":"Value Blueprint","to":"Objectives and Outcomes","kind":"rename","when":"Yokohama, 2025","date":"2025-03-01","release":"Yokohama"}],"note":"Three names changed in one release.","still":"","related":["my-now-best-practices"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/impact"},{"shelf":"servicenow","slug":"integrated-risk-management","name":"Integrated Risk Management","family":"security","kind":"rename","when":"Date not stated","date":"","release":"","source":"https://www.servicenow.com/products/integrated-risk-management.html","sourceType":"product pages","aliases":["IRM","GRC"],"terms":["Governance, Risk, and Compliance"],"events":[{"from":"Governance, Risk, and Compliance","to":"Integrated Risk Management","kind":"rename","when":"Date not stated","date":""}],"note":"No dated statement exists.","still":"Plugin and app names still start \"GRC:\", and servicenow.com keeps a GRC page beside the IRM page.","related":["third-party-risk-management","business-continuity-management","operational-sustainability-management"],"extraSource":{"label":"GRC page","url":"https://www.servicenow.com/products/governance-risk-and-compliance.html"},"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/integrated-risk-management"},{"shelf":"servicenow","slug":"third-party-risk-management","name":"Third-party Risk Management","family":"security","kind":"rename","when":"Store 17.0.4, August 2023","date":"2023-08-01","release":"","source":"https://www.servicenow.com/docs/r/store-release-notes/store-grc-rn-vendor-risk-mgmt.html","sourceType":"docs Store release notes","aliases":["TPRM","VRM"],"terms":["Vendor Risk Management"],"events":[{"from":"Remaining \"vendor\" wording","to":"\"Third-party\" wording","kind":"wording","when":"Store 18.0.2, February 2024","date":"2024-02-01"},{"from":"Vendor Risk Management","to":"Third-party Risk Management","kind":"rename","when":"Store 17.0.4, August 2023","date":"2023-08-01"}],"note":"Manages the third-party portfolio, tiering and risk assessments, issues and remediation, with a vendor portal for questionnaires.","still":"The workspace app is still called GRC: Vendor Risk Management Workspace, and contract lines written before August 2023 say VRM.","related":["integrated-risk-management","vendor-risk-management-workspace","operational-sustainability-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/third-party-risk-management"},{"shelf":"servicenow","slug":"threat-intelligence-security-center","name":"Threat Intelligence Security Center","family":"security","kind":"replacement","when":"GA 9 May 2024","date":"2024-05-09","release":"","source":"https://www.servicenow.com/community/secops-blog/threat-intelligence-security-center-tisc-is-generally-available/ba-p/2936944","sourceType":"community (employee)","aliases":["TISC"],"terms":["Threat Intelligence","Security Incident Response","SIR"],"events":[{"from":"Threat Intelligence plugin in Security Incident Response","to":"Threat Intelligence Security Center","kind":"replacement","when":"GA 9 May 2024","date":"2024-05-09"}],"note":"A new scoped app, with data migration from the Threat Intelligence plugin in Security Incident Response. Both remain separate apps.","still":"The Threat Intelligence plugin is still installed beside it.","related":["unified-security-exposure-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/threat-intelligence-security-center"},{"shelf":"servicenow","slug":"unified-security-exposure-management","name":"Unified Security Exposure Management","family":"security","kind":"replacement","when":"Store, 11 December 2025","date":"2025-12-11","release":"","source":"https://www.servicenow.com/community/secops-articles/essential-information-vr-to-usem-upgrade-guidance/ta-p/3453606","sourceType":"community (employee), docs","aliases":["USEM","VR"],"terms":["Vulnerability Response","Configuration Compliance","SBOM","Security Posture Control"],"events":[{"from":"Vulnerability Response","to":"Unified Security Exposure Management","kind":"replacement","when":"Store, 11 December 2025","date":"2025-12-11"}],"note":"Version 30.x is USEM; 26.x stays until a forced upgrade at Brazil. Bundles infrastructure, application, container and OT vulnerability response, Configuration Compliance, SBOM and Security Posture Control.","still":"Vulnerability Response 26.x is still in use until the forced upgrade at Brazil.","related":["threat-intelligence-security-center","autonomous-security-and-risk"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/unified-security-exposure-management"},{"shelf":"servicenow","slug":"operational-sustainability-management","name":"Operational Sustainability Management","family":"security","kind":"rename","when":"Australia, 2026","date":"2026-05-05","release":"Australia","source":"https://www.servicenow.com/community/grc-articles/australia-q1-2026-release-highlights-for-risk-and-resilience/ta-p/3506080","sourceType":"docs, community (employee)","aliases":["OSM","ESG"],"terms":["ESG Management","ESG Workspace"],"events":[{"from":"ESG Management","to":"Operational Sustainability Management","kind":"rename","when":"Australia, 2026","date":"2026-05-05","release":"Australia"},{"from":"ESG Workspace","to":"Operational Sustainability workspace","kind":"rename","when":"Australia, 2026","date":"2026-05-05","release":"Australia"}],"note":"","still":"The marketing page still says ESG Management.","related":["integrated-risk-management","third-party-risk-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/operational-sustainability-management"},{"shelf":"servicenow","slug":"business-continuity-management","name":"Business Continuity Management","family":"security","kind":"packaging","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC","source":"https://www.servicenow.com/community/grc-blog/what-s-new-for-risk-and-esg-products-in-the-washington-d-c/ba-p/2854842","sourceType":"community (employee)","aliases":["BCM"],"terms":["Operational Resilience","Operational Risk","ORM"],"events":[{"from":"Operational Resilience (separate package)","to":"Business Continuity Management package","kind":"packaging","when":"Washington DC, 2024","date":"2024-03-01","release":"Washington DC"}],"note":"Operational Resilience was folded into the BCM package but stays a separate application on the IRM page. Official pages never abbreviate either Operational Risk or Operational Resilience as ORM.","still":"","related":["integrated-risk-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/business-continuity-management"},{"shelf":"servicenow","slug":"security-and-risk","name":"Security and Risk","family":"security","kind":"family","when":"2026","date":"2026-08-01","release":"","source":"https://www.servicenow.com/solutions/security.html","sourceType":"solutions pages","aliases":[],"terms":["Risk & Security","Risk and Resilience","Autonomous Security"],"events":[{"from":"Risk & Security","to":"Security and Risk","kind":"family","when":"2026","date":"2026-08-01"}],"note":"The family name. Legacy sub-pages say Risk & Security; the GRC portfolio is called Risk and Resilience; Autonomous Security arrived in August 2026.","still":"Legacy sub-pages still say Risk & Security.","related":["autonomous-security-and-risk","integrated-risk-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/security-and-risk"},{"shelf":"servicenow","slug":"employee-center","name":"Employee Center","family":"employee","kind":"rename","when":"Rome, 16 September 2021","date":"2021-09-16","release":"Rome","source":"https://www.servicenow.com/community/sn-employeeworks-articles/faqs-on-getting-started-with-employee-center/ta-p/2319835","sourceType":"community (employee)","aliases":["EC","ESC"],"terms":["Employee Service Center","Employee Center Pro","Service Portal"],"events":[{"from":"Employee Service Center","to":"Employee Center","kind":"rename","when":"Rome, 16 September 2021","date":"2021-09-16","release":"Rome"}],"note":"Employee Center Pro is the paid tier and maps to the old ESC capabilities. Built on Service Portal, which is not deprecated.","still":"","related":["employee-slate","servicenow-employeeworks"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/employee-center"},{"shelf":"servicenow","slug":"employee-slate","name":"Employee Slate","family":"employee","kind":"replacement","when":"2026","date":"2026-02-01","release":"","source":"https://www.servicenow.com/community/sn-employeeworks-articles/getting-started-with-servicenow-employeeworks/ta-p/3556833","sourceType":"community (employee)","aliases":[],"terms":["Employee Center Pro"],"events":[{"from":"Employee Center Pro","to":"Employee Slate","kind":"replacement","when":"2026","date":"2026-02-01"}],"note":"The next version of Employee Center Pro, on the AI-native stack.","still":"","related":["employee-center","servicenow-employeeworks"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/employee-slate"},{"shelf":"servicenow","slug":"servicenow-employeeworks","name":"ServiceNow EmployeeWorks","family":"employee","kind":"new","when":"GA 26 February 2026","date":"2026-02-26","release":"","source":"https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-launches-Autonomous-Workforce-that-thinks-and-acts-adds-Moveworks-to-the-ServiceNow-AI-Platform/default.aspx","sourceType":"press release, community","aliases":[],"terms":["Moveworks","HR Service Delivery","HRSD"],"events":[{"from":"","to":"ServiceNow EmployeeWorks","kind":"new","when":"GA 26 February 2026","date":"2026-02-26"}],"note":"A new suite, not a rename: Moveworks chat and search with the ServiceNow portal and workflows. HR Service Delivery remains a separate licence.","still":"","related":["moveworks","employee-slate"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-employeeworks"},{"shelf":"servicenow","slug":"talent-development","name":"Talent Development","family":"employee","kind":"rename","when":"Vancouver, 2023","date":"2023-09-01","release":"Vancouver","source":"https://www.servicenow.com/community/hrsd-articles/introduction-to-talent-development-formerly-employee-growth-and/ta-p/2666493","sourceType":"community (employee)","aliases":[],"terms":["Employee Growth and Development","Skills Intelligence"],"events":[{"from":"Employee Growth and Development","to":"Talent Development","kind":"rename","when":"Vancouver, 2023","date":"2023-09-01","release":"Vancouver"}],"note":"Skills Intelligence inside it came from the Hitch Works acquisition in 2022.","still":"","related":["skills-intelligence"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/talent-development"},{"shelf":"servicenow","slug":"sales-crm","name":"Sales Customer Relationship Management","family":"customer","kind":"rename","when":"Zurich Patch 9 and Australia Patch 2, 2026","date":"2026-06-01","release":"Australia","source":"https://downloads.docs.servicenow.com/pdf/enus/servicenow-australia-release-notes-enus.pdf","sourceType":"docs release notes","aliases":["Sales CRM","SOM"],"terms":["Sales and Order Management","ServiceNow CRM"],"events":[{"from":"Sales and Order Management","to":"Sales Customer Relationship Management","kind":"rename","when":"Zurich Patch 9 and Australia Patch 2, 2026","date":"2026-06-01","release":"Australia"}],"note":"Functionality unchanged. ServiceNow CRM is the umbrella for CSM, Field Service, Sales CRM and CPQ from 2025.","still":"","related":["crm-core","servicenow-cpq"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/sales-crm"},{"shelf":"servicenow","slug":"servicenow-cpq","name":"ServiceNow CPQ","family":"customer","kind":"acquisition","when":"Zurich, 2025","date":"2025-09-01","release":"Zurich","source":"https://www.servicenow.com/community/product-launch-blogs/legacy-crm-is-causing-a-relationship-meltdown-that-ends-now-with/ba-p/3375055","sourceType":"community (employee)","aliases":["CPQ"],"terms":["Logik.ai"],"events":[{"from":"Logik.ai configurator","to":"ServiceNow CPQ","kind":"acquisition","when":"Zurich, 2025","date":"2025-09-01","release":"Zurich"}],"note":"Built on the Logik.ai configurator, acquired April 2025.","still":"","related":["logik-ai","sales-crm"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-cpq"},{"shelf":"servicenow","slug":"crm-core","name":"CRM Core, CRM API Core, CRM Workspace","family":"customer","kind":"rename","when":"Brazil, 2026","date":"2026-09-10","release":"Brazil","source":"https://www.servicenow.com/docs/r/washingtondc/release-notes/rn-summary-changes.html","sourceType":"docs summary of changes","aliases":[],"terms":["Lead to Cash Core","Sales and Services API Core","Configurable Workspace","CSM","FSM"],"events":[{"from":"Lead to Cash Core","to":"CRM Core","kind":"rename","when":"Brazil, 2026","date":"2026-09-10","release":"Brazil"},{"from":"Sales and Services API Core","to":"CRM API Core","kind":"rename","when":"Brazil, 2026","date":"2026-09-10","release":"Brazil"},{"from":"CSM and FSM Configurable Workspace","to":"CRM Workspace","kind":"rename","when":"Brazil, 2026","date":"2026-09-10","release":"Brazil"}],"note":"Listed on the Brazil summary of changes.","still":"","related":["sales-crm","service-operations-workspace"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/crm-core"},{"shelf":"servicenow","slug":"service-exchange","name":"Service Exchange","family":"customer","kind":"rename","when":"Australia, 2026","date":"2026-05-05","release":"Australia","source":"https://www.servicenow.com/docs/r/release-notes/service-bridge-rn.html","sourceType":"docs release notes","aliases":[],"terms":["Service Bridge"],"events":[{"from":"Service Bridge","to":"Service Exchange","kind":"rename","when":"Australia, 2026","date":"2026-05-05","release":"Australia"}],"note":"","still":"The release notes page keeps service-bridge in its address.","related":["sales-crm"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/service-exchange"},{"shelf":"servicenow","slug":"sourcing-and-procurement-operations","name":"Sourcing and Procurement Operations","family":"customer","kind":"rename","when":"2022 to 2023, release not stated","date":"2023-01-01","release":"","source":"https://www.servicenow.com/au/company/media/press-room/procurement-service-management.html","sourceType":"press release, community","aliases":["PSM"],"terms":["Procurement Service Management","Source-to-Pay Operations","Supplier Lifecycle Operations","Accounts Payable Operations"],"events":[{"from":"Procurement Service Management","to":"Sourcing and Procurement Operations","kind":"rename","when":"2022 to 2023, release not stated","date":"2023-01-01"}],"note":"Source-to-Pay Operations is the suite above it, with Supplier Lifecycle Operations and Accounts Payable Operations.","still":"The press release was retitled while its body still says PSM.","related":[],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/sourcing-and-procurement-operations"},{"shelf":"servicenow","slug":"telecommunications-service-operations-management","name":"Telecommunications Service Operations Management","family":"customer","kind":"rename","when":"Date not stated","date":"","release":"","source":"https://www.servicenow.com/standard/resource-center/data-sheet/ds-telecom-network-performance-management.html","sourceType":"data sheet, community","aliases":["TSOM","TNPM"],"terms":["Telecommunications Network Performance Management","Telecommunications Service Management","TSM"],"events":[{"from":"Telecommunications Network Performance Management","to":"Telecommunications Service Operations Management","kind":"rename","when":"No formal statement; TNPM dates from Paris, 2020","date":""}],"note":"Not a rename of Telecommunications Service Management, which exists beside it.","still":"The TSOM data sheet still carries the TNPM name in its address and keywords.","related":[],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/telecommunications-service-operations-management"},{"shelf":"servicenow","slug":"platform-analytics","name":"Platform Analytics","family":"analytics","kind":"replacement","when":"Xanadu, 2024","date":"2024-09-01","release":"Xanadu","source":"https://www.servicenow.com/community/performance-analytics-blog/platform-analytics-migration-in-xanadu-release/ba-p/3056357","sourceType":"community (employee), KB","aliases":["PA"],"terms":["Reporting","Performance Analytics"],"events":[{"from":"Reporting","to":"Platform Analytics","kind":"replacement","when":"Xanadu, 2024","date":"2024-09-01","release":"Xanadu"},{"from":"Performance Analytics front end","to":"Platform Analytics","kind":"replacement","when":"Xanadu, 2024","date":"2024-09-01","release":"Xanadu"}],"note":"New Xanadu instances have no Reports menu. Performance Analytics sits under Platform Analytics Administration.","still":"Performance Analytics keeps its name as the engine underneath.","related":["platform-analytics-labels"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/platform-analytics"},{"shelf":"servicenow","slug":"servicenow-cloud-observability","name":"ServiceNow Cloud Observability","family":"acquisitions","kind":"acquisition","when":"August 2023","date":"2023-08-01","release":"","source":"https://docs.lightstep.com/docs/banner-faq","sourceType":"Lightstep docs","aliases":[],"terms":["Lightstep"],"events":[{"from":"Lightstep","to":"ServiceNow Cloud Observability","kind":"acquisition","when":"August 2023","date":"2023-08-01"}],"note":"Lightstep was acquired in 2021. 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Delivered as a private data.world instance inside Workflow Data Fabric.","still":"","related":[],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/servicenow-data-catalog"},{"shelf":"servicenow","slug":"logik-ai","name":"ServiceNow CPQ","family":"acquisitions","kind":"acquisition","when":"Zurich, 2025","date":"2025-09-01","release":"Zurich","source":"https://www.servicenow.com/community/product-launch-blogs/legacy-crm-is-causing-a-relationship-meltdown-that-ends-now-with/ba-p/3375055","sourceType":"community (employee)","aliases":[],"terms":["Logik.ai"],"events":[{"from":"Logik.ai","to":"ServiceNow CPQ","kind":"acquisition","when":"Zurich, 2025","date":"2025-09-01","release":"Zurich"}],"note":"The acquisition was announced on 3 April 2025.","still":"","related":["servicenow-cpq"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/logik-ai"},{"shelf":"servicenow","slug":"moveworks","name":"ServiceNow Otto and EmployeeWorks","family":"acquisitions","kind":"acquisition","when":"May 2026","date":"2026-05-05","release":"","source":"https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-Otto-creates-the-unified-AI-experience-for-the-enterprise/default.aspx","sourceType":"press release","aliases":[],"terms":["Moveworks"],"events":[{"from":"Moveworks","to":"ServiceNow Otto and EmployeeWorks","kind":"acquisition","when":"May 2026","date":"2026-05-05"}],"note":"Moveworks was acquired in 2025 and is also still sold on its own.","still":"","related":["servicenow-otto","servicenow-employeeworks"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/moveworks"},{"shelf":"servicenow","slug":"autonomous-security-and-risk","name":"Autonomous Security & Risk","family":"acquisitions","kind":"acquisition","when":"5 May 2026","date":"2026-05-05","release":"","source":"https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-launches-Autonomous-Security--Risk-integrating-Armis-and-Veza-to-govern-every-AI-agent-identity-and-connected-asset/default.aspx","sourceType":"press release","aliases":[],"terms":["Armis","Veza"],"events":[{"from":"Armis and Veza","to":"Autonomous Security & Risk","kind":"acquisition","when":"5 May 2026","date":"2026-05-05"}],"note":"Armis and Veza integrated. No Security Operations or IRM product was renamed.","still":"","related":["security-and-risk","unified-security-exposure-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/autonomous-security-and-risk"},{"shelf":"servicenow","slug":"vendor-risk-management-workspace","name":"Vendor Risk Management Workspace","family":"labels","kind":"label","when":"Store 21.0.2, August 2025; Tasks in 23.0.5, September 2026","date":"2025-08-01","release":"","source":"https://www.servicenow.com/docs/r/store-release-notes/store-grc-rn-vendor-risk-mgmt-workspace.html","sourceType":"docs Store release notes","aliases":["VRM Workspace"],"terms":["Tiering assessments","Questionnaires","External Tasks"],"events":[{"from":"Tasks","to":"External Tasks","kind":"label","when":"Store 23.0.5, September 2026","date":"2026-09-01"},{"from":"Tiering assessments","to":"Internal assessments","kind":"label","when":"Store 21.0.2, August 2025","date":"2025-08-01"},{"from":"Assessment instances","to":"Questionnaire requests","kind":"label","when":"Store 21.0.2, August 2025","date":"2025-08-01"},{"from":"Questionnaires","to":"Questionnaire templates","kind":"label","when":"Store 21.0.2, August 2025","date":"2025-08-01"}],"note":"Four module labels changed inside the workspace. The app itself keeps its name.","still":"","related":["third-party-risk-management"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/vendor-risk-management-workspace"},{"shelf":"servicenow","slug":"ai-control-tower","name":"AI Control Tower","family":"labels","kind":"label","when":"Zurich and Australia","date":"2025-09-01","release":"Zurich","source":"https://www.servicenow.com/docs/r/zurich/release-notes/ai-control-tower-rn.html","sourceType":"docs release notes","aliases":[],"terms":["Kill Switch Protocol Log","Agent containment list","Agent map","AI records"],"events":[{"from":"Kill Switch Protocol Log","to":"Agent containment list","kind":"label","when":"Zurich and Australia","date":"2025-09-01","release":"Zurich"},{"from":"Access map","to":"Agent map","kind":"label","when":"Zurich and Australia","date":"2025-09-01","release":"Zurich"},{"from":"AI assets table","to":"AI records","kind":"label","when":"Zurich and Australia","date":"2025-09-01","release":"Zurich"}],"note":"","still":"","related":["ai-connector-for-google","ai-admin-center"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/ai-control-tower"},{"shelf":"servicenow","slug":"workflow-studio-labels","name":"Workflow Studio","family":"labels","kind":"label","when":"Washington DC","date":"2024-03-01","release":"Washington DC","source":"https://www.servicenow.com/community/workflow-automation-articles/what-s-new-for-workflow-automation-workflow-automation-coe/ta-p/2359928","sourceType":"community (employee)","aliases":[],"terms":["Processes","Playbooks"],"events":[{"from":"Processes","to":"Playbooks","kind":"label","when":"Washington DC","date":"2024-03-01","release":"Washington DC"}],"note":"","still":"","related":["workflow-studio"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/workflow-studio-labels"},{"shelf":"servicenow","slug":"platform-analytics-labels","name":"Platform Analytics","family":"labels","kind":"label","when":"Xanadu","date":"2024-09-01","release":"Xanadu","source":"https://www.servicenow.com/community/platform-analytics-articles/getting-started-with-performance-analytics-platform-analytics/ta-p/2469736","sourceType":"community (employee)","aliases":[],"terms":["Analytics Hub","KPI Details","Save to library"],"events":[{"from":"Analytics Hub","to":"KPI Details","kind":"label","when":"Xanadu","date":"2024-09-01","release":"Xanadu"},{"from":"Publish to Analytics Hub","to":"Save to library","kind":"label","when":"Xanadu","date":"2024-09-01","release":"Xanadu"}],"note":"","still":"","related":["platform-analytics"],"verifiedOn":"17 October 2026","url":"https://whatsitcallednow.com/servicenow/platform-analytics-labels"},{"shelf":"servicenow","slug":"cmdb","name":"CMDB","family":"labels","kind":"label","when":"Yokohama","date":"2025-03-01","release":"Yokohama","source":"https://www.servicenow.com/docs/r/yokohama/release-notes/cmdb-rn.html","sourceType":"docs release notes","aliases":[],"terms":["Application Service","cmdb_ci_service_auto","Service Instance","Technical service"],"events":[{"from":"Application Service (cmdb_ci_service_auto)","to":"Service Instance","kind":"label","when":"Yokohama","date":"2025-03-01","release":"Yokohama"},{"from":"Technical service","to":"Technology management service","kind":"label","when":"Yokohama","date":"2025-03-01","release":"Yokohama"}],"note":"The table names did not change; 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