Now Assist

ServiceNow Otto

Entitlements are unchanged. Features are retitled "ServiceNow Otto for ..." and Virtual Agent keeps its name. In the docs from Australia Patch 5 and Zurich Patch 12 (KB2388191).

Family: Platform and AI
Status: Current name since 5 May 2026
Also called: Otto
Verified: 17 October 2026, press release, KB

Name history

Newest first

Announced 5 May 2026Now AssistServiceNow OttoMergedSource

Announced 5 May 2026MoveworksServiceNow OttoMergedSource

Announced 5 May 2026AI ExperienceServiceNow OttoMergedSource

Source: press release, KB, newsroom.servicenow.com · KB2388191

Where the old name still lives

Feature names keep their old words behind an Otto prefix, for example ServiceNow Otto for Virtual Agent.

Connections

ServiceNow AI Platform, Platform and AI, 6 May 2025
ServiceNow Otto and EmployeeWorks, Acquisitions, May 2026
ServiceNow EmployeeWorks, Employee, GA 26 February 2026
Next Experience UI Framework, Platform and AI, San Diego, 2022
Predictive Intelligence, Platform and AI, New York, 2019
AI Search, Platform and AI, Quebec, 2021

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