Sales and Order Management for Telecommunications

Sales Customer Relationship Management for Telecommunications

Renamed to align with the updated product taxonomy, with no change to functionality. This page files it under Zurich Patch 5; the Sales CRM for Telecommunications release notes file the same change under Australia Patch 2.

Family: Customer and Industry
Status: Current name, date not stated
Also called: Sales CRM for Telecommunications
Verified: 18 October 2026, docs release notes

Name history

Newest first

Zurich Patch 5, 2025Sales and Order Management for TelecommunicationsSales Customer Relationship Management for TelecommunicationsRenamedSource Zurich

Source: docs release notes, www.servicenow.com

Where the old name still lives

Doc URLs still use somt.

Connections

Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated
Telecommunications Service Operations Management, Customer and Industry

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