Agent Assist

Recommended Actions

In Yokohama, Recommended Actions AI search replaces Agent Assist in the CSM contextual side panel. Australia notes also replace the Agent Assist tab with a Recommended Actions tab.

Family: Customer and Industry
Status: Current name, date not stated
Verified: 18 October 2026, docs release notes

Name history

Newest first

Yokohama, 2025Agent AssistRecommended ActionsReplacedSource Yokohama

Source: docs release notes, www.servicenow.com

Connections

Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated
Telecommunications Service Operations Management, Customer and Industry

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