Now Assist in Virtual Agent

ServiceNow Otto for Virtual Agent

The Zurich release notes say ServiceNow Otto is the new AI experience brand and that this is reflected in product names, including ServiceNow Otto for Virtual Agent.

Family: Platform and AI
Status: Current name since August 2026 (Zurich Patch 12)
Acronyms: NAVA
Verified: 18 October 2026, docs release notes

Name history

Newest first

August 2026 (Zurich Patch 12)Now Assist in Virtual AgentServiceNow Otto for Virtual AgentRenamedSource

Source: docs release notes, www.servicenow.com

Where the old name still lives

The release notes page is still titled Now Assist in Virtual Agent release notes; the 7 August 2026 suite notes list Now Assist in Virtual Agent 20.0.8 unchanged.

Connections

ServiceNow Otto, Platform and AI, Announced 5 May 2026
Virtual Agent, Platform and AI, December 2025 to April 2026
ServiceNow AI Platform, Platform and AI, 6 May 2025
Next Experience UI Framework, Platform and AI, San Diego, 2022
Predictive Intelligence, Platform and AI, New York, 2019
AI Search, Platform and AI, Quebec, 2021

Spotted an error? Send a correction with a source.