Now Assist for Sales Force Automation

ServiceNow Otto for Sales Automation

Part of the ServiceNow Otto rebrand in Zurich Patch 12. The notes say entitlements, functionality and configurations do not change.

Name history

Newest first

Zurich Patch 12, 2026Now Assist for Sales Force AutomationServiceNow Otto for Sales AutomationRenamedSource Zurich

ServiceNow Otto, Platform and AI, Announced 5 May 2026
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated