Now Assist for Operational Technology Service Management

ServiceNow Otto for OT Service Management

The release notes list the change under Zurich Patch 11 and say entitlements are unchanged.

Name history

Newest first

Zurich Patch 11, 2026Now Assist for Operational Technology Service ManagementServiceNow Otto for OT Service ManagementRenamedSource Zurich

ServiceNow Otto, Platform and AI, Announced 5 May 2026
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated