Now Assist for FSM

ServiceNow Otto for Field Service Management (FSM)

Version 11.0.6, August 2026, says ServiceNow Otto is the new AI experience brand and that the change is reflected in product names, including Field Service Management. The page is now titled ServiceNow Otto for Field Service Management (FSM); version 1.0.0, November 2023, calls the app Now Assist for FSM.

Family: Customer and Industry
Status: Current name since Store release 11.0.6, August 2026
Also called: Otto for FSM
Verified: 19 October 2026, Store release notes

Name history

Newest first

Store release 11.0.6, August 2026Now Assist for FSMServiceNow Otto for Field Service Management (FSM)RenamedSource

Source: Store release notes, www.servicenow.com

Connections

ServiceNow Otto, Platform and AI, Announced 5 May 2026
Dispatcher Workspace, Customer and Industry, Utah, Store release February 2023
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026

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