Account Lifecycle Events

Customer Success Management

The Zurich highlights say Account Lifecycle Events was renamed Customer Success Management. The Store release notes page is still titled Account Lifecycle Events release notes.

Family: Customer and Industry
Status: Current name, date not stated
Verified: 18 October 2026, docs release notes

Name history

Newest first

Zurich, 2025Account Lifecycle EventsCustomer Success ManagementRenamedSource Zurich

Source: docs release notes, www.servicenow.com

Where the old name still lives

Store release notes title and acct-lifecycle-events doc URLs.

Connections

Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated
Telecommunications Service Operations Management, Customer and Industry

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