Now Assist Troubleshooting

AI Troubleshooting

The 7 August 2026 suite release notes list Now Assist Troubleshooting 4.0.2 as the previous version and AI Troubleshooting 4.1.4 as the new one. The app diagnoses setup issues for AI features.

Family: Platform and AI
Status: Current name since August 2026 (Zurich Patch 12)
Verified: 18 October 2026, Store release notes

Name history

Newest first

August 2026 (Zurich Patch 12)Now Assist TroubleshootingAI TroubleshootingRenamedSource

Source: Store release notes, www.servicenow.com

Where the old name still lives

Its release note text still refers to the Now Assist Admin console.

Connections

AI Admin Hub, Platform and AI, August 2026 (Zurich Patch 12)
ServiceNow Otto, Platform and AI, Announced 5 May 2026
ServiceNow AI Platform, Platform and AI, 6 May 2025
Next Experience UI Framework, Platform and AI, San Diego, 2022
Predictive Intelligence, Platform and AI, New York, 2019
AI Search, Platform and AI, Quebec, 2021

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