What's it called now?

Process Optimization

Process Mining

A FAQ by a ServiceNow employee says Process Optimization was renamed Process Mining in the Vancouver release. No calendar date is given.

Family
Platform and AI
Status
Current name, date not stated
Verified
18 October 2026, community (employee)

Name history

Newest first
Vancouver, 2023Process OptimizationProcess MiningRenamedSource Vancouver

Source: community (employee), www.servicenow.com

Where the old name still lives

Role names kept the old name until Australia, for example sn_process_optimization_admin, which became sn_process_mining_admin.

Connections

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