Help fulfill procurement requests

Conversational intake for sourcing and procurement

The release notes say the Help fulfill procurement requests agentic workflow was renamed Conversational intake for sourcing and procurement to reflect its wider scope. The Zurich combined release notes say the same.

Family: Customer and Industry
Status: Current name since Store release 7.0.0, October 2025
Also called: Conversational intake
Verified: 18 October 2026, Store release notes

Name history

Newest first

Store release 7.0.0, October 2025Help fulfill procurement requestsConversational intake for sourcing and procurementRenamedSource Zurich

Source: Store release notes, www.servicenow.com

Connections

ServiceNow Otto for Sourcing and Procurement Operations, Customer and Industry, ServiceNow Otto rebrand, August 2026 (Store release 10.1.0)
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated

Spotted an error? Send a correction with a source.