AI Agents for CSM - Complaint Case

Complaint Case AI Agent Collection

The Now Assist suite release notes of 7 August 2026 list AI Agents for CSM - Complaint Case version 1.5.1 with the text: App renamed to Complaint Case AI Agent Collection.

Family: Customer and Industry
Status: Current name since Store release 1.5.1, August 2026 (Zurich Patch 12)
Verified: 19 October 2026, Store release notes

Name history

Newest first

Store release 1.5.1, August 2026 (Zurich Patch 12)AI Agents for CSM - Complaint CaseComplaint Case AI Agent CollectionRenamedSource Zurich

Source: Store release notes, www.servicenow.com

Connections

ServiceNow Otto for Customer Service Management, Customer and Industry, Zurich Patch 12, 2026
ServiceNow Otto AI Agents, Platform and AI, August 2026 (Zurich Patch 12)
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026

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