Passage AI

Virtual Agent

The acquisition was announced on 28 January 2020. The release says it would advance support for all major languages in Virtual Agent, Service Portal, Workspaces and emerging interfaces.

Family: Acquisitions
Status: Current name since January 2020
Verified: 18 October 2026, press release

Name history

Newest first

January 2020Passage AIServiceNow Virtual Agent language supportAcquisitionSource

Source: press release, newsroom.servicenow.com

Connections

Virtual Agent, Acquisitions, May 2018
ServiceNow Cloud Observability, Acquisitions, August 2023
AI Search, Acquisitions, Quebec, 2021
RPA Hub, Acquisitions, San Diego, 2022
Skills Intelligence, Acquisitions, Vancouver, 2023
Task Mining, inside Process Mining, Acquisitions, Zurich, 2025

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