Now Assist for ITSM

ServiceNow Otto for IT Service Management

The Store release notes for version 17.0.5, August 2026, say Now Assist, Moveworks and AI Experience branding was renamed ServiceNow Otto. Versions 16.0.6 and 15.1.4 carry the same note.

Family: Technology
Status: Current name since Store release 17.0.5, August 2026
Also called: Otto for ITSM
Verified: 18 October 2026, Store release notes

Name history

Newest first

Store release 17.0.5, August 2026Now Assist for ITSMServiceNow Otto for ITSMRenamedSource

Source: Store release notes, www.servicenow.com

Where the old name still lives

The Store page path still reads store-rn-itsm-now-assist.

Connections

ServiceNow Otto, Platform and AI, Announced 5 May 2026
Service Operations Workspace, Technology, 2019 to 2024
Agent Chat with Advanced Work Assignment, Technology, Madrid, 2019
Strategic Portfolio Management, Technology, 13 April 2022
Enterprise Architecture, Technology, Xanadu, September 2024
Technology Lifecycle Management, Technology, Australia, 2026

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