Now Assist for IT Operations Management (ITOM)

ServiceNow Otto for ITOM

The Yokohama AI release notes index lists Now Assist for IT Operations Management (ITOM). The Zurich Patch 12 notes give the new name. No Discovery or Service Mapping skill renames are listed. The page gives the new name under the Now Assist to ServiceNow Otto brand change; it does not write out the old product name in full.

Family: Technology
Status: Current name, date not stated
Verified: 18 October 2026, docs release notes

Name history

Newest first

Zurich Patch 12, 2026Now Assist for IT Operations Management (ITOM)ServiceNow Otto for ITOMRenamedSource Zurich

Source: docs release notes, www.servicenow.com

Connections

ServiceNow Otto, Platform and AI, Announced 5 May 2026
Service Operations Workspace, Technology, 2019 to 2024
Agent Chat with Advanced Work Assignment, Technology, Madrid, 2019
Strategic Portfolio Management, Technology, 13 April 2022
Enterprise Architecture, Technology, Xanadu, September 2024
Technology Lifecycle Management, Technology, Australia, 2026

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