Loom Systems

AIOps in ITSM and ITOM

The acquisition was announced on 22 January 2020. The release says Loom Systems extends ServiceNow's ITSM and ITOM solutions and its AIOps capabilities. It does not name a single product.

Family: Acquisitions
Status: Current name since January 2020
Verified: 18 October 2026, press release

Name history

Newest first

January 2020Loom SystemsServiceNow ITSM and ITOM AIOps capabilitiesAcquisitionSource

Source: press release, newsroom.servicenow.com

Connections

ITOM AIOps, Technology, Zurich, 2025
Metric Intelligence, Technology, August 2021
ServiceNow Cloud Observability, Acquisitions, August 2023
AI Search, Acquisitions, Quebec, 2021
RPA Hub, Acquisitions, San Diego, 2022
Skills Intelligence, Acquisitions, Vancouver, 2023

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