ITSM Predictive Intelligence Workbench

Task Intelligence for ITSM

From Yokohama, ITSM Predictive Intelligence Workbench is deprecated and no longer supported. The notes tell customers to install Task Intelligence for ITSM for the latest experience.

Family: Technology
Status: Current name, date not stated
Verified: 18 October 2026, docs release notes

Name history

Newest first

YokohamaITSM Predictive Intelligence WorkbenchTask Intelligence for ITSMReplacedSource Yokohama

Source: docs release notes, www.servicenow.com

Where the old name still lives

Plugin com.snc.itsm_ml_task.

Connections

Predictive Intelligence, Platform and AI, New York, 2019
Service Operations Workspace, Technology, 2019 to 2024
Agent Chat with Advanced Work Assignment, Technology, Madrid, 2019
Strategic Portfolio Management, Technology, 13 April 2022
Enterprise Architecture, Technology, Xanadu, September 2024
Technology Lifecycle Management, Technology, Australia, 2026

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