Now Assist

Service Operations Workspace ITOM Apps labels

In version 27.2.17, August 2026, the Probable Cause tab in the Alerts Preview panel is now called Related Records and includes Azure Monitor Issues. The same release rebrands all Now Assist references to ServiceNow Otto.

Family: Technology
Status: Current name since Store release 27.2.17, August 2026
Verified: 18 October 2026, Store release notes

Name history

Newest first

Store release 27.2.17, August 2026Probable Cause tabRelated Records tabLabelSource

Store release 27.2.17, August 2026Now AssistServiceNow OttoRenamedSource

Source: Store release notes, www.servicenow.com

Connections

Service Operations Workspace, Technology, 2019 to 2024
Agent Chat with Advanced Work Assignment, Technology, Madrid, 2019
Strategic Portfolio Management, Technology, 13 April 2022
Enterprise Architecture, Technology, Xanadu, September 2024
Technology Lifecycle Management, Technology, Australia, 2026
Cloud Provisioning and Governance, Technology, Paris, 2020

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